Terms & Conditions

Last updated: (2019-02-03)

Please read these TERMS & SHIPPING (“Terms”, “TERMS & SHIPPING“) carefully before using the https://www.famsthlm.com/ website operated by Avidu group AB.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Payment options

PayPal
We accept PayPal payment – click “Proceed to PayPal” when checking out to log in to your PayPal account and pay for your order.

Klarna – Klarna Delbetalning and Klarna Faktura
If you want to pay later or split up the payment you can choose between Klarna Delbetalning and Klarna Faktura.

2. Shipping costs

The shipping cost for orders placed within Sweden is 40 SEK (4 €). International orders (outside of Sweden) are 10 € (100 SEK). All orders over 50 € (500 SEK) are free of charge no matter the destination.

3. Delivery

All orders will be shipped with in the next day. Delivery within Sweden is 1-2 week days. Delivery time to EU countries is 5-10 days. Delivery for orders outside of EU is 1 – 2 weeks.

4. Order Confirmation

An automatic order confirmation will be sent to the e-mail address given in your order once the order has been placed. Should you not get one, please e-mail us at info@famsthlm.com

3. Exchange or Cancel order

If you’d like to exchange or cancel your order please contact us at info@famsthlm.com. When wanting to exchange or cancel an order it is important you contact us as soon as possible. We’ll charge you for the shipping and a 10 € handling fee if the order has already been shipped.

4. Returns

You can return your products within 14 days after you’ve received your order. The product must be in original unused condition and in the original box and/or packaging with original tags attached. When returning a product you have to pay the shipping yourself. When exchanging a product we’ll pay for the shipping back to you. If you have any questions regarding your order please call us on +46762098636 or e-mail us at info@famsthlm.com and we’ll be happy to help you.
Return your products to:
Avidu Group AB
Centralvägen 19
135 51 Stockholm
Sweden
Please include your order number on a piece of paper in your package to make the return process easier and faster.
Returned products must be in original unused condition and in the original box and/or packaging with original tags attached. In all communication regarding returns and exchanges please make sure to include your order number in the e-mail subject.
Fam Sthlm does not refund shipping costs.

5. Customer service

If you have questions regarding your order or anything else please do not hesitate to call us on +46762098636 or e-mail us at info@famsthlm.com.

6. Damaged goods

If your order has been damaged during shipping please make sure to report this immediately at your delivery office.